How to Fulfil an order

Woo hoo 🌟 you have a new order

You will receive email notifications for your orders - see here for the 2 emails you will receive when an order is placed. Email notifications

Customer email confirmation of order fulfillment

Go to Orders and My Orders

A list will populate of all orders. Unfulfilled will show with a red tag under Fulfillment Status

Unfulfilled - needs your action to fulfill

Fulfilled - order completed

Click the 3 dots under Action and select View

A seller can raise a query with the buyer through the order view

Optional - print customer invoice and packaging slip invoice

On the order view screen go to the Additional Order Details panel and select Action.

There is 2 available invoices to generate and print if required.

Seller earning for the order

The Seller Earning panel will outline the order total, transaction fees and the total order earning to the maker

To Fulfill the order - that is to complete the order include the shipping details select Proceed to Fulfill the order in the top left panel (where the Raise query option is available)

Confirm the quantity to Fulfill and select Fulfill now

A box pops up which you enter all information related to the fulfillment of order eg shipping details.

Select - Fulfillment method - Standard shipping or other

Tracking number, shipping method and tracking URL are all optional but highly recommended as the buyer will receive a notification with this information once you confirm fulfillment.

Shipping Method - best practice is to enter the method to ensure the system can recognise how the item is being shipped.

Help! I get an error when trying to fulfil an order

The Order panel will now show Fulfilled and an additional section is now available where you have further options in relation to the order. Select Actions and a drop down list is available to choose from.

Print Shipping label
Edit tracking
Enter Delivery Details
Print customer invoice
Packaging slip invoice

Customer email confirmation of order fulfillment

The customer receives an email as confirmation the order has been fulfilled and posted with tracking details if relevant.