Payments

• Payment is taken immediately from the customer through Madeit. When you (the maker) receive an email to say an order has been placed the customer has paid in full.

• Payments out to Artists for customer purchases will be done on Tuesdays and Fridays. This is done within Stripe. You will receive a payment for each order placed up to three (3) business days prior and the order must be fulfilled. The order must be sent to the customer. Please note: these days may change based on holiday periods, public holidays or other factors and updates may be provided in the weekly technology update. If your order is a custom order and cannot be fulfilled until a later date, please contact support@madeit.com.au so we can arrange payment for you.

• All purchases will have 2% + 35c transaction fee. This covers Aus Credit Card, Google Pay, Apple Pay, Paypal and Afterpay.

• Rounding of transaction charge (0.35c): the amounts may have been rounded as there is multiple products to divide those amounts up into. This applies across sellers in the same transaction. As a maker you will only see your order for the customer.

• Money will be paid to Makers via their Stripe Connect Configuration. Please note your payout from your Stripe account to your connected bank account will vary depending on how you have set this up.

• It is important that your Stripe email and Madeit emails are the same. If you do make changes please ensure you disconnect and reconnect your Stripe account in your seller dashboard.

• Payment history is under Orders > Order Payments and you can reference the Order ID this list with your Order ID in orders to reconcile payments made to your Stripe account.