Refund Order

RMA - Return Merchandise Authorisation

Refund of order prior to seller being paid & order fulfilment

• Customer notifies Madeit or the seller directly that they wish to cancel the order before order fulfilled, or
• Seller notifies Madeit that the order is to be refunded and provides all required information including reason
• Seller emails support@madeit.com.au and includes the following information:
  • Order number
  • Item or items to be refunded
  • Amount to be refunded
  • Reason for refund
• When admin have initiated the refund/cancellation request the seller receives an email

• Seller logs into dashboard and proceeds to the order shown in email. Select View from 3 dots under Action.

• Go to the Return Request List panel at the bottom of the order page

• Select Edit. Update RMA Status box pops up.
• Enter comment in top panel. Example- confirming cancellation of order. This order has not been shipped to customer. This acts as confirmation of refund/cancellation and admin will receive an email once updated so the refund payment can be actioned.

• As payments are processed through Madeit, the refund will be processed through Madeit.
• You can view the status of the Refund (RMA request) within the order page by selecting view to open. Allow up to 24 hours for the system to be updated.
• The order will show as refunded.