Refund Order
RMA - Return Merchandise Authorisation
Refund of order in full prior to seller being paid & order fulfilment
- Customer notifies Madeit or the seller directly that they wish to cancel the order before order fulfilled, or
- Seller notifies Madeit that the order is to be refunded and provides all required information including reason
- Seller emails support@madeit.com.au and includes the following information:
- Order number
- Item or items to be refunded
- Amount to be refunded
- Reason for refund
- When admin have initiated the refund/cancellation request the seller receives an email
- Seller logs into dashboard and proceeds to the order shown in email. Select View from 3 dots under Action.
- Go to the Return Request List panel at the bottom of the order page
- Select Edit. Update RMA Status box pops up.
- Enter comment in top panel. Example- confirming cancellation of order. This order has not been shipped to customer. This acts as confirmation of refund/cancellation and admin will receive an email once updated so the refund payment can be actioned.
- As payments are processed through Madeit, the refund will be processed through Madeit.
- You can view the status of the Refund (RMA request) within the order page by selecting view to open. Allow up to 24 hours for the system to be updated.
- The order will show as refunded.
NOTE: Partial refunds are not possible.
FAQs
Customer was not charged correctly for postage.
Please check your shipping set up to avoid this recurrence. You may consider offering the customer an additional product to a similar value of the agreed amount. If the amount to refund is equivalent to $25, $50 or $75 consider offering a Madeit gift card.
I've been paid for the order and need to refund the customer
We can only refund the full order. Should a partial refund be required for product damage please contact support@madeit.com.au to arrange.