How to Fulfill an Order

Watch the video or skip ahead to the timestamps below 😊

1. Log into Made-It Dashboard 0:02

• You will receive an email notification for a new order.
• Log into your Seller dashboard
• Your orders will show in the LH panel on your dashboard.

2. Access Your Orders 0:23

• Click on the active link showing unfulfilled orders to view details.
• Alternatively, select 'Orders' from the menu to see all received orders.

3. Select Unfulfilled Order 0:48

• Find the unfulfilled order (it will not be greyed out).
• Click on the order to access the fulfillment panel.

4. Review Customer Information 1:03

• Check the customer's shipping and billing addresses.  Please remember, you are sending it to their SHIPPING address.  NOT the BILLING address.
• Note the customer's mobile number for parcel labelling - be sure to include it on the front of your parcel, and your own contact number on the back of the parcel in case the parcel goes astray.

5. Fulfill the Order 1:19

• Click on the 'Fulfill Item' button.
• **IMPORTANT Enter the tracking number for the shipment. When you add the tracking number and Fulfill the customer is notified by email.

6. Choose the correct Shipping Carrier 1:36

• Select 'Australia Post' as the shipping carrier.
• If applicable, choose 'Customer Pick Up' and set carrier as 'Other'.

7. Handling Multiple Items 2:05

• If fulfilling multiple items, specify the quantity.
• For partial fulfillment, indicate the number of items being fulfilled.

8. Complete Fulfillment 2:35

• Click 'Fulfill Item' to finalise the process.
• The customer will receive an email notification with tracking information.

9. Invoice and Packing Slip 3:06

• Print an invoice only after the item has been fulfilled.
• Print a packing slip at any time.

10. Communicate with Customer 3:19

• If the customer requests an invoice, use the messaging system to send it.
• You can request your customer's email address via messaging if you need to.

11. Payment Schedule 3:54

• Note that order payouts occur on Tuesdays and Fridays.

IMPORTANT Notes

• Ensure the item is posted before fulfilling it to provide accurate tracking information.
• Regularly check your dashboard for unfulfilled orders to avoid delays.