How to Fulfill an Order

Order Fulfillment Procedure

Objective

This SOP outlines the steps to fulfill an order in the Made-It dashboard, ensuring timely and accurate processing of customer orders.

Key Steps

1. Log into Made-It Dashboard 0:02

• Receive an email notification for a new order.
• Log into your Made-It seller account.
• Locate the unfulfilled orders panel on your dashboard.

2. Access Orders Section 0:23

• Click on the active link showing unfulfilled orders to view details.
• Alternatively, select 'Orders' from the menu to see all received orders.

3. Select Unfulfilled Order 0:48

• Identify the unfulfilled order (it will not be greyed out).
• Click on the order to access the fulfillment panel.

4. Review Customer Information 1:03

• Check the customer's shipping and billing addresses.
• Note the customer's mobile number for parcel labeling.

5. Fulfill the Order 1:19

• Click on the 'Fulfill Item' button.
• Enter the tracking number for the shipment.

6. Specify Shipping Carrier 1:36

• Select 'Australia Post' as the shipping carrier.
• If applicable, choose 'Customer Pick Up' and set carrier as 'Other'.

7. Handle Multiple Items 2:05

• If fulfilling multiple items, specify the quantity.
• For partial fulfillment, indicate the number of items being fulfilled.

8. Complete Fulfillment 2:35

• Click 'Fulfill Item' to finalize the process.
• The customer will receive an email notification with tracking information.

9. Invoice and Packing Slip 3:06

• Print an invoice only after the item has been fulfilled.
• Print a packing slip at any time.

10. Communicate with Customer 3:19

• If the customer requests an invoice, use the messaging system to send it.
• Obtain the customer's email address if necessary.

11. Payment Schedule 3:54

• Note that order payouts occur on Tuesdays and Fridays.

Notes

• Ensure the item is posted before fulfilling it to provide accurate tracking information.
• Regularly check your dashboard for unfulfilled orders to avoid delays.